RFP Discussion: Expanding Services Offered by OTF’s Usability Lab

rfp
usabilitylab

#1

Hey everyone!

We’ve just posted a new RFP for partners to help us in Expanding Services Offered by OTF’s Usability Lab. We are seeking multiple individuals or organizations to support the existing services offered by our Usability Lab and to support new additional services to be offered by the lab.

We’re posting a topic here to answer any questions anyone may have, whether you’re the general public or a possible applicant. We’re going to try and answer as many of them as we can until 30-Oct-2017. The deadline for applying is 31-Oct-2017. If we make any changes, we’ll be sure and post them here.

We are seeking services toward these three different objectives:-

  • Objective 1: Provide secure usability services to internet freedom tools where there is a gap in knowledge or capacity.
  • Objective 2: Assist internet freedom tools in establishing and improving their internal secure usability processes.
  • Objective 3: Develop, distribute, and maintain knowledge around secure usability techniques, methodologies and best practices that address the unique challenges experienced by internet freedom tools that are deployed in countries with highly repressive governments.

Thanks in advance and looking forward to the discussion!


#2

Hi T,
Nice to see Jared Spool on the board, big fan of him :smile:

Got some questions:
1: Can this be a remote position? Do you have any remote people?
2: Can this be part-time? i.e. 20-30 hours per week.
3: How do you pay? Weekly?
4: How do you measure success?

Thanks


#3

Hello Ghost,

Thank you for reaching out. To clarify, we are seeking service partners to offer services for Usability Lab applicants, so questions 1-3 don’t really apply, but I’m going to highlight the relevant parts of the RFP for you. We accept applicants from all locations that fit under the criteria outlined in the RFP under “Submission and applicant details”.

OTF awards are performance-based contracts signed directly with the applicant. Payment is issued on completion of work on agreed upon services outlined in a contract. Applications must include the number of hours of work being provided, and the hourly rate per offered service or detail of services offered and their associated rates.

Success will be measured on service by service basis upon agreed upon metrics in the service contract.

Hope this clarifies your questions!

Best,
Tara


#4

Thanks for the opportunity to asking questions – it’s very handy!

I am interested to know a bit more about the “Payment provisions requested” section of the application.

Given that OTF has a pretty well-established process for payments (direct deposit once contract items are completed), I’m not sure what should go there.

Is that where we should put pricing specifications mentioned in the RFP (“the number of hours of work being provided, and the hourly rate per offered service or detail of services offered and their associated rates”)? Or something else?

Thanks!

:slightly_smiling_face:
Scout


#5

Hello Scout!

Happy to answer all questions. :slight_smile:

Yes, that would be an appropriate section to list these pricing specifications under.

Thanks for reaching out!

Tara


#6

Yay, thanks for the speedy clarification! :+1:


#7

Hi @Tara, Can you provide more information on what is expected in the ‘Payment provisions’ section of the proposal? Outside of hourly rates, are there any other items you would like information on?


#8

Hey,

The primary thing to make sure if is to include all information requested in the RFP in the application. (https://www.opentech.fund/requests/expanding-services-offered-otfs-usability-lab)

Also relevant: Acceptable applications will be for no less than $5,000 USD and for no more than $150,000 USD, must include the number of hours of work being provided, and the hourly rate per offered service or detail of services offered and their associated rates.

Hope that helps answer your question! Will also take this feedback to ensure future applications have clearer instructions.

Best,
Tara