Issues accessing submission

1

Hello.

I have issues accessing the submission system. The site is asking for a token.

My email: vivianzuniga@riseup.net

image
image1170×2532 317 KB

Could you please send me info about this token.

Thanks,

Saludos cordiales,

Vivian Zúñiga

2

Hi Vivian,

We are asking all applicants to please enable two-factor authentication (2FA) for their account on OTF’s application platform. 2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. Here are instructions for setting up 2FA: Two Factor Authentication (2FA) - OTF Application Guidebook

Please let me know if you have any questions.

Kind regards,
Ashley Lulling, Program Specialist

3

Thanks Ashley. The thing is that I can go to that page. Attached a small video.

I don’t know if I need another password or something.

Thanks!

(Attachment Video.mov is missing)

4

Hi Vivian,

There is no video attached, but please use this link to reset your password: OTF Apply | Reset password

Let me know if this doesn’t work.

Kind regards,
Ashley Lulling, Program Specialist